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Complaints

Our commitment is to provide you with outstanding customer service that meets your expectations. If you are dissatisfied with the service you have received, we encourage you to let us know. Our complaints process is outlined in our FSG, however, if you require the services of our external dispute resolution process please contact the Australian Financial Complaints Authority: 

• Online: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678
• Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC