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Complaints

Our commitment is to provide you with outstanding customer service that meets your expectations. If you are dissatisfied with the service you have received, we encourage you to let us know. Our complaints process is outlined in our FSG, however, if you require the services of our external dispute resolution process please contact the below agencies:

Complaints lodged before 1 November 2018 with the Financial Ombudsman Service Australia:
• Online: www.fos.org.au
• Email: info@fos.org.au
• Phone: 1800 367 287
• Mail: Financial Ombudsman Service Limited GPO Box 3 Melbourne VIC 3001; or

Complaints lodged on or after 1 November 2018 with the Australian Financial Complaints Authority:
• Online: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678
• Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC